Kiosks
are only useful if they're working properly. But how do
you keep them up & running? Well, knowing is half the
battle. Far too often, a kiosk may sit for days before you
find out that it isn't working, or that it's run out of
paper - and this is especially true if you've deployed kiosks
in multiple locations. With inReach, you'll always know
the status of your kiosks. No more wondering, no more unnecessary
downtime.
You
can log into the inReach portal at any time and view the
current status for all your kiosks. inReach will also automatically
alert you if an issue arises. For example, if one of your
kiosks becomes unplugged, or one of your kiosk printers
runs low on paper, an automatic message will be sent to
you and/or your colleagues, via your choice of communication
(e-mail, page, SMS). inReach monitors both the overall health
of a kiosk along with that of individual components (computer,
touch screen, printer, bill acceptor, etc), which provides
an important level of detail when issues arise.
Standard
remote monitoring services typically track kiosk operational
status, detect basic errors like paper outages, and send
automated alerts. inReach is more advanced that other remote
monitoring products because:
MontegoNet
utilizes inReach to proactively monitor your kiosk
network, assess general kiosk health, check memory and hard
drive capacity, and ensure that all systems are functioning
correctly. This way, problems are either detected right
away or before they happen, maximizing up time.
