inReach - Technical Information

inReach Feature	inReach Benefit
Works with common front-end kiosk software	inReach's platform-independent architecture allows it to easily interface with popular kiosk interface software.
Communications (XML via SOAP)	inReach communicates with kiosks via compressed & encrypted data, which reduces bandwidth and increases security. Furthermore, this method does not require customers to open any ports on their firewall. inReach does not "push" data to kiosks; kiosks "pull" data from inReach servers.
Device level monitoring	While it is important to keep your kiosks up & running, it is just as crucial that kiosk peripherals are performing properly. inReach includes advanced device level monitoring & notification for issues such as paper levels (printer), device jams (printer, cash/coin acceptor), excessive temperatures (computer, printer), memory/hard drive utilization (computer) and more. While competing remote monitoring options provide software development tools for creating your own peripheral monitoring programs, inReach features built-in support for a number of common kiosk devices (Swecoin, Practical Automation, JCM, MEI, Hemisphere West, etc.), with new devices added frequently.
Works through firewalls without any configuration	inReach's ability to communicate with kiosks through firewalls means that customers can enjoy the benefits of remote monitoring without compromising security or requiring additional time & internal IT resources.
Tracks and maintains session data	Unlike other remote monitoring services that only gather kiosk usage data (e.g. total pages visited, forms printed, etc.) inReach can differentiate session data. This provides more detailed usage information, including actual length of user sessions, what individual users did during their session, etc.
Integrates with irBrowser- full-screen browser front-end	For those customers who have complete control over their online kiosk content and simply need a secure full-screen browser for their interface, inReach provides a secure, robust platform. Features include the ability to block key combinations (e.g. CTRL+ALT+DEL) and access to operating system functions. This secure interface also includes a monitoring feature that will detect any application anomalies and reboot the system in the event of application failure.
Alert notifications sent via: E-mail SMS text message Pager	inReach automatically delivers important alerts via your preferred method of communication, and more than one can be selected to increase redundancy. inReach's multiple communication options allow you to be notified instantly of any kiosk issues.
Adjustable poll settings	inReach provides customers with multiple polling options, for maximum flexibility. Based on a customer's needs, inReach can be configured to communicate with kiosks in real-time, incremental (a timed poll event), or event-driven real time modes. In other words, if a kiosk is configured to communicate every 30 minutes, a real-time event such a "low paper" will supercede the scheduled communication and trigger an instant response.
Notifications prioritized by level of severity	Not only can inReach notify you of kiosk issues, but it can differentiate between high and low priority issues and respond appropriately. For example, a "low paper" notification can be sent via e-mail, with a more critical "paper out" notification sent to a pager.
Ability to export to W3C log format	inReach allows you to take kiosk usage data and export it to a variety of popular programs, such as WebTrends, for easy and flexible analysis.
Platform independent reporting	inReach's open standards ensure that you are not tied to a particular platform or reporting plug-in, which eases future expansion options.
Includes embedded XP solution	inReach supports customers who currently enjoy the stability, speed and low power requirements of embedded XP. (Coming Soon)
Optimized for Windows XP	inReach allows you to simultaneously take advantage of superior remote monitoring and the benefits of Windows XP.